Privacy Policy
Your privacy and data protection are our top priorities
Last updated: May 2025
1. Introduction
FavLottos Pty Ltd (ABN: 95214164813) ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This policy applies to all information collected through our website, mobile application, and any related services, sales, marketing, or events.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Make a purchase or transaction
- Contact us for customer support
- Subscribe to our newsletter
- Participate in surveys or promotions
This information may include: name, email address, phone number, date of birth, address, payment information, and identification documents.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Device identifiers
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect and store information about your preferences and activities on our website to enhance your user experience.
3. How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- • Process transactions
- • Manage your account
- • Provide customer support
- • Send service notifications
Legal Compliance
- • Verify identity and age
- • Prevent fraud and abuse
- • Comply with regulations
- • Maintain security
Communication
- • Send promotional materials
- • Respond to inquiries
- • Provide updates
- • Conduct surveys
Improvement
- • Analyze usage patterns
- • Improve our services
- • Develop new features
- • Personalize experience
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving our users.
4.2 Legal Requirements
We may disclose information when required by law, regulation, legal process, or governmental request.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4.4 Protection of Rights
We may disclose information to protect our rights, property, or safety, or that of our users or others.
5. Data Security
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- • SSL encryption for data transmission
- • Secure servers and databases
- • Regular security audits and updates
- • Access controls and authentication
- • Employee training on data protection
6. Your Privacy Rights
Under Australian privacy laws, you have certain rights regarding your personal information:
Access Rights
Request access to your personal information we hold
Correction Rights
Request correction of inaccurate or incomplete information
Deletion Rights
Request deletion of your personal information (subject to legal requirements)
Opt-out Rights
Opt-out of marketing communications at any time
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
8. International Transfers
Your information may be transferred to and processed in countries other than Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer: privacy@favlottos.com
Phone: 1800 FAV LOTTO
Address: 20 Bourke Street, Melbourne VIC 3000
ABN: 95214164813
You can also contact the Office of the Australian Information Commissioner (OAIC) if you have concerns about how we handle your personal information.